All returns must be called in for authorization immediately (within 7 days of receipt of order) and completed within 30 days of purchase. Authorization must be provided by US Flag Supply prior to sending an item back, should it be necessary to return merchandise.
Please call our Customer Service Department at (904) 241-0080. You will be assigned a Return Merchandise Authorization Number. This number must appear on the outside of the package returned. Packages sent C.O.D. will not be accepted.
Customers returning previously purchased merchandise will receive a refund in the form funds were received, exchange for another item (identical or different), or a store credit.
Custom made products, made to order, non-stock and special order items are not returnable. Returns unrelated to variation from item ordered or merchandise quality/condition may be subject to a 30% restocking charge.
All cancellations must be approved by the Seller. If you cancel your order BEFORE it has been shipped, you will be assessed a 5% cancellation fee before credit is issued. If you cancel your order AFTER it has been shipped, please follow our Return Policies. The cancellation will have to be treated as a Return with all applicable fees. Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation, and other applicable fees.
While the information published on the site is believed to be accurate at the time of publication, the Seller offers this site and the information contained herein without any warranty, express or implied, and is not liable for mistakes, errors or omissions of any kind, nor for any loss or damage caused by a user's reliance on such information. All information is subject to change without notice.